# FAQs

### <i class="fa-arrows-rotate-reverse">:arrows-rotate-reverse:</i> Workflow & Process

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<summary><strong>Can I cancel an invoice after it’s submitted?</strong></summary>

A: No. Once submitted, invoices are timestamped and locked. You can only delete invoices that are unpaid or waiting to be paid.

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<summary><strong>What happens if an invoice is overdue?</strong></summary>

A: Overdue invoices remain visible in the dashboard and trigger reminders. They can still be paid or manually reconciled.

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<summary><strong>Can I resend an invoice link to a supplier?</strong></summary>

A: Yes. Payors can resend the secure invoice link from the invoice details page.

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<summary><strong>How do I handle partial payments?</strong></summary>

A: Partial payments are not supported. Invoices must be paid in full or reconciled manually.

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<summary><strong>Can I attach supporting documents to an invoice?</strong></summary>

&#x41;**:** Attachments aren’t available right now. As a workaround, you can add a note with a link or reference to the document.

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### <i class="fa-money-bills">:money-bills:</i> Payments

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<summary><strong>Can I pay multiple invoices in one transaction?</strong></summary>

A: Yes, as long as the invoices are on the same chain, you can pay them together in a single transaction.

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<summary><strong>What happens if the payment amount doesn’t match the invoice?</strong></summary>

A: The system will not automatically reconcile mismatched amounts. You can manually mark the invoice as paid if the discrepancy is intentional.

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<summary><strong>Can I split a payment across multiple methods?</strong></summary>

&#x41;**:** No. Each invoice must be paid using a single payment method.

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<summary><strong>How do refunds or reversals work?</strong></summary>

A: Refunds must be handled outside Gnosis Business. Once marked as paid, invoices cannot be reversed.

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<summary><strong>Is there a way to schedule payments for a future date?</strong></summary>

A: No. Payments must be initiated manually at the time of execution.

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### <i class="fa-lock">:lock:</i> Security & Access

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<summary><strong>Who can view or manage invoices in my organisation?</strong></summary>

A: Admins and Owners can view and manage all invoices

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<summary><strong>How are approvals tracked in a multisig Safe wallet?</strong></summary>

A: Each signer’s approval is logged in the Safe’s transaction history and reflected in the invoice activity log.

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### <i class="fa-chart-column">:chart-column:</i> Reporting & Records

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<summary><strong>Can I integrate invoice data with external accounting tools?</strong></summary>

A: Not directly. You can export invoices as PDF and import them into your accounting system.

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<summary><strong>How do I track tax and discount details across invoices?</strong></summary>

A: Tax and discount fields are included in invoice details and exports.

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<summary><strong>How long are invoices stored in the system?</strong>
</summary>

A: Invoices remain available indefinitely unless manually deleted.

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### <i class="fa-gears">:gears:</i> Settings & Customization

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<summary><strong>Can I add multiple notification emails?</strong></summary>

A: Yes. Admins can add or update multiple recipients in Invoice Settings.

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<summary><strong>Can I customize invoice templates with my branding?</strong></summary>

&#x41;**:** Currently, branding is limited to logo placement.

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<summary><strong>Are notification preferences configurable per user?</strong></summary>

A: Yes. Each user can manage their own notification preferences.

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### <i class="fa-receipt">:receipt:</i> Manual Reconciliation

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<summary><strong>What if I accidentally mark an invoice as paid?</strong></summary>

A: Once marked as paid, invoices cannot be reversed. Add an internal note to document the error.

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<summary><strong>Is manual reconciliation reversible?</strong></summary>

A: No. Manual reconciliation is final, but all actions are logged in the activity history.

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