FAQs
Workflow & Process
Can I cancel an invoice after it’s submitted?
A: No. Once submitted, invoices are timestamped and locked. You can only delete invoices that are unpaid or waiting to be paid.
What happens if an invoice is overdue?
A: Overdue invoices remain visible in the dashboard and trigger reminders. They can still be paid or manually reconciled.
Can I resend an invoice link to a supplier?
A: Yes. Payors can resend the secure invoice link from the invoice details page.
How do I handle partial payments?
A: Partial payments are not supported. Invoices must be paid in full or reconciled manually.
Can I attach supporting documents to an invoice?
A: Attachments aren’t available right now. As a workaround, you can add a note with a link or reference to the document.
Payments
Can I pay multiple invoices in one transaction?
A: Yes, as long as the invoices are on the same chain, you can pay them together in a single transaction.
What happens if the payment amount doesn’t match the invoice?
A: The system will not automatically reconcile mismatched amounts. You can manually mark the invoice as paid if the discrepancy is intentional.
Can I split a payment across multiple methods?
A: No. Each invoice must be paid using a single payment method.
How do refunds or reversals work?
A: Refunds must be handled outside Gnosis Business. Once marked as paid, invoices cannot be reversed.
Is there a way to schedule payments for a future date?
A: No. Payments must be initiated manually at the time of execution.
Security & Access
Who can view or manage invoices in my organisation?
A: Admins and Owners can view and manage all invoices
How are approvals tracked in a multisig Safe wallet?
A: Each signer’s approval is logged in the Safe’s transaction history and reflected in the invoice activity log.
Reporting & Records
Can I integrate invoice data with external accounting tools?
A: Not directly. You can export invoices as PDF and import them into your accounting system.
How do I track tax and discount details across invoices?
A: Tax and discount fields are included in invoice details and exports.
How long are invoices stored in the system?
A: Invoices remain available indefinitely unless manually deleted.
Settings & Customization
Can I add multiple notification emails?
A: Yes. Admins can add or update multiple recipients in Invoice Settings.
Can I customize invoice templates with my branding?
A: Currently, branding is limited to logo placement.
Are notification preferences configurable per user?
A: Yes. Each user can manage their own notification preferences.
Manual Reconciliation
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